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Refund Policy

Dear Valued Customer

For health reasons we do not take returns/exchanges of food or food contact/related items whether opened or unopened. Once our products have left our store we are not able to monitor what they may or may not have come into contact with. Due to possible cross contamination especially regarding allergens we cannot resell these items to other customers. As customer health/hygiene and safety issues are paramount we are sure you can understand our policy regarding our products.

To return a damaged or defective product, contact Sweet Art Creations by email Re: Customer return at carmella@sweetartcreations.ca within one week (7 DAYS) of receipt of your purchase to receive a return authorization (hard goods) see Contact Sweet Art Creations page.

If you receive a damaged or defective product, we will replace the same product as quickly as possible. Returns of damaged or defective products must be shipped in the original shipping box. A product that has been used or tampered with will not be replaced.

Purchasers are responsible for return shipping, brokerage fees, duties and taxes incurred. Returns from the US or international locations should be shipped via local postal services and have Returned Goods declared on accompanying customs/commercial invoice documentation. Sweet Art Creations recommends returns be insured and will not be responsible for products damaged in transit or for non-delivery.

No returns will be accepted without necessary return authorization and will be routed back return to sender at the sender’s expense.