Delivery & Shipping
All hard good products will be shipped worldwide via Canada Post usually within a week after placing your online order. Your shipping cost will automatically be calculated during the process of your order. All shipping is calculated by size and weight of your order as well as your location. In order to receive a proper shipping calculation, please be sure to provide us with a complete address when you register for your account, including any necessary security access codes/buzzer numbers. Canada Post will return the shipment to us without attempting any correction. Charges levied by the carrier for address correction, redirection, or return of your order are the sole responsibility of you the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of your order.
Shipments to US addresses under $200.00 for personal use are generally not subject to duties and brokerage fees. Shipments to the US valued at $200.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee/receiver, as are any taxes levied by government authorities in the destination country. All US and international shipments maybe subject to customs and border security inspections and may be opened which may cause delays in delivery. Also all US and international shipments will include a commercial invoice, including contents and value of the shipment.
If no one is available to accept delivery Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal office, from where it can be obtained within five business days, following the shipment will be returned. Again an additional shipping fee will apply for reshipment of the order.
Within Canada shipping via Canada Post is available to post office boxes and postal designations such as rural routes and general delivery. Also within Canada shipping and handling charges are subject to applicable taxes. All prices are in Canadian dollars.
Once your order has been processed and dispatched from our store and is in the possession of the delivery agent/Canada Post it becomes the responsibilty of the delivery agent to provide you with the delivery service you have purchased. Any delivery issues must be referred to the delivery agent/Canada Post.
Back Orders and Out of Stock Items
Out of Stock items will be indicated to you during the ordering process. We are not able to ship Back Orders and Out of Stock items will have to be reordered when available.