Dear Valued Customer
For health reasons we do not take returns/exchanges of food or food contact/related items whether opened or unopened. Once our products have left our store we are not able to monitor what they may or may not have come into contact with. Due to possible cross contamination especially regarding allergens we cannot resell these items to other customers. This assures our customers that any product purchased from our store is a brand new product and never a returned product. As customer health/hygiene and safety issues are paramount we are sure you can understand our policy regarding our food and food contact/related products.
To return a damaged or defective product, contact SweetArt Creationsby email Re: Customer return at carmella@sweetartcreations.ca one week (7 DAYS) of receipt of your purchase to receive a return authorization prepaid postage via Canada Post. See our online Contact SweetArt Creations page.
If you receive a damaged or defective product, we will replace the same product as quickly as possible. Returns of damaged or defective products must be shipped in the original shipping box. A product that has been used or tampered with will not be replaced.
Purchasers are responsible for brokerage fees, duties and taxes incurred. Returns from international locations should be shipped via local postal services and have Returned Goods declared on accompanying customs/commercial invoice documentation. SweetArt Creations recommends returns be insured and will not be responsible for products damaged in transit or for non-delivery.
No returns will be accepted without necessary return authorization and will be routed back return to sender at the sender’s expense.
Pick Up Orders
Canceled orders will incur a 20% restocking fee once they have been processed for pickup or shipping. As products become dated no refunds will be issued for orders not picked up past 14 days.
